Returns, reprints & refunds

1. Our promise

If your order arrives with a printing defect, arrives damaged, or isn’t what you ordered, tell us within 14 days of delivery. We’ll reprint it at no cost or refund it, whichever you prefer.

2. What’s covered

• Printing defects, such as streaks, smudges, banding, missing colors or misaligned printing.
• A print that doesn’t match the design you ordered, such as missing text or images, the wrong design, or the wrong side printed.
• The wrong product, size, material, finish or options.
• Fewer pieces than you ordered.
• Items damaged in shipping.
• Packages lost in transit, when the carrier shows no delivery.

3. What isn’t covered

• Mistakes in artwork you supplied or approved, such as spelling errors, a wrong phone number or date, or design choices.
• Low-resolution or blurry images you chose to print after the designer or our team warned you.
• Text or images placed outside the safe zone, or backgrounds that don’t extend into the bleed.
• Small color differences between your screen and the printed piece, or between print runs or materials.
• Small shifts in trimming or folding that stay within the bleed and safe zone.
• Orders you no longer need, or that arrived after an event date we didn’t confirm in writing.
• Orders shipped to an address entered incorrectly at checkout. We’ll help track the package, but a reprint or reshipment is charged.
• Damage after delivery, or from use, storage or installation.

Not sure whether something is covered? Contact us anyway. We look at every case individually.

4. How to report a problem

1. Email hello@cmiprint.co within 14 days of delivery.
2. Include your order number (it starts with CM-) and a short description of the problem. Signed-in customers can find it under Orders & reorders.
3. Attach clear photos of the problem. If the order arrived damaged, add photos of the box and shipping label too.
4. Keep the items until we’ve sorted it out. If we ask you to send them back, we’ll give you a prepaid return label.

5. What happens next

• We reply within two business days.
• Reprints go into production right away and ship to you at our cost.
• Refunds go back to your original payment method. Card refunds usually appear within 5 to 10 business days, depending on your bank.
• If only some items are affected, we reprint or refund just those items.
• When the problem was our mistake, we refund the shipping charge too.

6. Cancelling an order

You can cancel for a full refund until your order is sent to production. Email us your order number as soon as you can. Your order page shows each item’s status, and items marked “Sent to printer” or later are already being made. Once production has started, the order is being made just for you and can’t be cancelled.

7. Custom quotes and large orders

A custom quote can include its own terms, such as proof approvals, deposits or delivery dates. Where a quote’s terms differ from this policy, the quote’s terms apply.

8. Contact us

Report a problem or ask a question: